Frequently Asked Questions
Have questions? We're here to help.
How long does shipping take?
Orders are processed within 1–2 business days and typically arrive within 3–5 business days after dispatch. We ship to all 50 U.S. states.
How much does shipping cost?
1 item is $7.99, 2 items are $6.99, and every additional 2 items add $6.99. Your final shipping total is calculated automatically at checkout based on the number of items in your cart.
What is your return policy?
We accept returns of unworn, unwashed items in their original condition with tags attached within 30 days of delivery. To start a return, contact our support team with your order number and we’ll send you the return instructions. Original shipping charges are non-refundable.
How do I track my order?
Once your order ships, you will receive an email confirmation with tracking information. You can also log into your Novastile account to view your order status.
What makes your diabetic skid socks different?
Our socks are designed with non-binding tops that don't restrict circulation, seamless toes to prevent irritation, and durable silicone grips for added safety on hard floors.
How should I care for my Novastile Denim?
To maximize the lifespan of your denim, we recommend washing them inside out in cold water on a gentle cycle, and hanging or laying flat to dry.
Still have questions?
Contact our support team